LI Travel

Passport and Visa

Pre-departure

Medical check-up You should check with your doctor that you are fit for travel and your doctor would check with the relevant organization in your country as to whether any prophylactic drugs or inoculations are required. We do not have facilities for disabled people or wheel chair access. There are no stair lifts. River banks can be steep and slippery. If a passenger is seen to be unfit or unable to access a ship and mount stairs unaided then the management reserves the right to refuse to carry that passenger.
Choose a suitable cruise The internet has made the process of planning and booking a cruise easy, but there are still several important things to consider, especially if you are a novice traveller. Some of your concerns will be the size of your ship, the overall cost and length of the cruise - and of course, where in the world you want to cruise to. If this trip will be your first on onboard a cruise ship, it is a good idea to consult with and book your cruise through a travel agent that specializes in cruise bookings Choose your favourite cabin: Once you have chosen your cruise ship, the decision of which type of cabin to choose is almost as overwhelming. If the cost of the cabin is your most important concern, you may want to choose an inside cabin because a cabin with a balcony can cost up more. The cabin size is also going to be an important consideration; a larger cabin or suite will obviously give you more room, although if you are not going to spend much time in the cabin, it may not be worth the extra cost. The third most important is its location on the ship. You may not want a cabin next to or underneath the night club; and a cabin overlooking the deck will generally have plenty of traffic outside the window. Cabins on the upper decks and at the front of the ship tend to give the feeling of motion more, although you may have a better view. Be wary of cabins that are described as having a limited or obstructed view. If money is your major concern, an inside cabin on the lower deck is generally the cheapest option.
Avoid any delay: A surprisingly large number of people miss their cruise due to a delayed or missed flight. If you are flying from your home town to the port of departure, consider arriving a day or two before you need to. That way, you are protected in the event of delays. These days, most of the cheaper airline tickets are non-refundable and it can be costly trying to change your air itinerary at short notice. Otherwise, make sure that your travel insurance covers this eventuality.

Life on-board

Currency The currency on board in Vietnam and Cambodia is US$. All bills on board the ships will be in the above currencies or credit card (Master or Visa card not Amex). Please note that traveller cheques on board are not accepted. In Cambodia and Vietnam most vendors ashore take dollars. If required, there is a limited money exchange service available on board but please try and change money at a bank or hotel before embarkation. ATMs are available in major cities in Cambodia and Vietnam. Travellers’ cheques can be exchanged in local banks in all countries. Do not believe the guide books when they say you are forced to change money at the airport on arrival – not the case for several years now!
Moving About the Ship It goes without saying that this is a ship rather than a hotel, and as such you will need to take care when moving about the decks ~ they can be slippery. Please take extra care when using the stairs ~ which on board ship are steeper than you may be used to. It's best to always use the handrails. No Go Areas These areas are clearly indicated as 'Crew Only'. We ask you to respect these areas as the crew may be working there and your safety can not be guaranteed. These areas include: Main Deck bow area, galley, engine rooms, crew accommodation, gang ways aft of Sun Deck. Crew have been instructed to escort any unauthorised persons from these areas and make a report to the Captain.
Air-conditioning Your cabin has its own air-conditioning unit, which can be adjusted for your comfort. We recommend you do not over- cool your cabin as the sudden change from the outside temperature to a chilled cabin can bring on colds, respiratory illnesses and even stomach upsets. For upper and main deck cabins: At night you may prefer to use the fan only, and have the windows open. Insect netting covers the windows to enable you to do this. Please do not leave your air-conditioner on with the window open - this results in energy loss.
Insect Precautions External doors and the gauze windows should be kept closed at all times -day and night. At night, if on deck or going ashore make sure to rub ankles and other exposed parts with repellent. However, outside urban areas mosquito is less of a problem than other forms of insect life. Make sure to switch off lights when leaving your cabin so as not to lure them in. Between January and March insects, but not mosquito, can be a real problem and invade the ship. Fortunately these are relatively harmless. Mosquito on the river, which is fast flowing, are rarely to be seen.

Emergency guide

Fire Risk and Smoking Smoking is not permitted in your cabin or any internal areas. Smoking is permitted in outside areas only but please be considerate of people sitting down wind. Many cruises we offer are wood-furnished or wooden-made ships and the danger of fire should never be ignored. Emergency Procedures All cruises are fitted with modern smoke detectors, and fire alarms, extinguishers and hoses. Alarms and fire extinguishers are located at fixed location on board and introduced by crew when check-in

Medical We carry first aid equipment and some medicines. All our senior staff has attended First Aid courses. On the river we are never far from a local medical station and we have found that some local doctors usually speak English or French and practice a good standard of field medicine. In the event of serious illness or accident we are never more than 2 hours by car or speed boat from a hospital or clinic. In the Conditions of Carriage you are required to take out an insurance policy that includes repatriation in the event of an emergency.

Tips and Etiquette

Tips and gratitude’s: Regardless of the cruise you choose, once you are under way, you will generally have a huge choice of activities to choose from, most of which are included in the price. You probably will not need to take much cash with you as most cruise lines have now gone to a system where any extra charges are applied to your credit card. Tipping policies can vary widely between cruise, although many cruise ships have now adopted the practice of charging your account a daily flat rate to cover tips. We suggest that if satisfied with the service you place a gratuity in the envelope provided. Please note that you are under absolutely no obligation to make any gratuity at all. On certain cruises the gratuity is included in the price of the ticket and this will be stated on your ticket.

Etiquette South-East Asians are generally tolerant and easy going. Please try to avoid political discussion and remember that the Vietnamese national hero "Uncle" Ho Chi Minh enjoys near divine stature and any disrespect shown to his name or memory can cause extreme offence. Despite opening the door to Capitalism Vietnam remains a fervently Communist society with a dominant Communist Party. In Cambodia, one thing that does cause upset is any form of disrespect for the national religion, Theravada Buddhism. Unlike many faiths, Buddhists make their temples open to us foreigners, permitting the snapping of cameras and invasion of their sacred space. They ask only one thing: that we take our shoes off. Even socks are forbidden. In addition please observe the following: - Try not to point with your feet. - In the company of monks or elders never cross your legs. - Do not touch people on the head or upper body. - When beckoning someone to come over do not flap your hand; instead turn the hand round so that your palm flaps down towards yourself. - Do not shake hands with monks or nuns; rather smile and nod away. - Ladies should never sit down next to a monk. - Shorts and skirts should be longish; for both sexes it is OK to expose arms.

Booking guide

a. If credit card payment, you need to fill in Authorization letter and Letter of Aproval. Once completed please fax the form with one copy of 2 sides of your credit card with your signature to our Hanoi Head Office at ++84.4.3972 7517 or scan it and email us to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

b. If bank transfer, please makes transfer to:

Beneficiary:  HOLIDAY INDOCHINA Co., Ltd
Account Number: 20092009 (USD)
Open at: VP bank – Kim Lien Branch, Add: 61 Xa Dan, Dong Da, Hanoi, Vietnam
Swift code: VPBKVNVX

And send the bank draft to our fax: 0084-43-972 7517 or scan and send it to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

6. Confirm payment and voucher issued

Deposits & Payment Policy

Deposit at least of $100 (USD) per person is required upon confirmation of booking. You have peace of mind until 2 months before departure dates.
All the tour packages on this website operate on a pre-payment basis. We would require full prepayment only 15 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client. Payment can be made either using a major credit card at 2.95% credit card fee (Visa, Master card only) or 4% for American Express Credit Card. We accept payment by credit card online or offline at your convenience.

Pre & post cruises and booking amendment

Mekonghalongbaycruise.com is a premium website by Holiday Indochina Co., Ltd which operates travel related services over Indochina countries. This is easily to choose excursions to add even before and/or after your cruise, or help you in finding suitable hotels at your stops as well as VISA arrangement. Just specify your concerns in Online booking form – Additional information section. Our Sales team will get back to you will full information required
Amendment can be made at any time before your departure date. The amendment is subject availability. Just contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your booking code. Our reservations team is glad to amend your booking accordingly.

Cancellation Policy

NON REFUNDABLE deposit of 100 USD upon service confirmation
Cancellations will be charged as follows:
+ 15 days before arrival: No cancellation charge. We Guarantee 100% Money Back.
+ 10-14 days before arrival: 30% cancellation charge.
+ 05-09 days before arrival: 50%
+ 05 days before arrival: 100%
+ No show: 100%

Refund of Unused Services

Non refundable deposit and banking service fee will be forfeited in all cancellation cases

Liability

Mekonghalongbaycruise.com – Managed by Holiday Indochina Co., Ltd. is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance.
Airline schedules and local conditions may affect your departure time. Please make sure you can reach port No Later than 12h30 for checking in. In case you arrive in the ports later than 12h30, we will use tender to reach the mother boat and surcharge will be covered by client’s account.
Holiday Indochina Co., Ltd guarantees to endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.

Travel Insurance

Travel insurance is not included in your tour price. It is the passenger's responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.
So are you ready? Book Today Our Services Online on Secure Server by phone at: 0084-43-633 9577 or by mail at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Hotlines 24 hours/7 days Customer Support 0084 – 092 24 3637

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